CAREER OPPORTUNITIES

Ride North is looking for a motivated Service Writer/Advisor to assist in our busy Service department. Service writer/ Parts person that initiates services and repairs by ascertaining performance problems and services requested.Service Writers/ Advisors verify warranty and service contract coverage; develop estimates; writing repair orders; maintaining customer rapport and records. Watching for any additional work on current customers units, and anticipating/advising customers to come in for work.

Requirements:

• Be able to smile, multi-task, and enjoy helping both counter departments provide great customer service.
• Enjoy serving as a *right hand man* to all departments; team attitude
• Have an eye towards company advancement and a vision for the future. Want to stay long term and grow.
• Sell parts, accessories, or clothing to customers calling or walking into the store.
• Fill parts requests for the service techs.
• Help maintain the service techs repair schedules and calendars. Maintain product delivery boards.
• Participate in rolling inventory checks.
• Greet customers in a friendly and timely manner.
• Customer Service - Manage difficult or emotional customer situations.
• Respond promptly to customer needs.
• Solicit customer feedback to improve service.
• Respond to requests for service and assistance.
• Speak clearly and persuasively in positive or negative situations; respond well to questions.
• Follow all company and vendor policies and procedures
• Adaptability - Adapt to changes in the work environment; Manage competing demands.

Job Type: Full-time

RIDE NORTH in Kingsford MI is actively interviewing for an experienced and versatile service technician willing and capable of doing lube service, builds and set ups, and more

Employees must be able to work around our retail hours of 9am-6pm Tuesday thru Friday and 9a-4pm Saturdays.

The Service Technician's responsibilities and requirements are as follows:

• Perform various repair and maintenance services, including pre-delivery and safety inspections and all necessary repairs and quality inspections to ensure that all systems function properly.
• Must own your own tools
• Performs duties at company established performance levels
• Must has experience repairing and maintaining small engines that we sell/service or closely related -- preferably including some if not all of the following product lines: powersports equipment (ATVs, UTVs/side by sides, dirt bikes, etc), marine equipment (inboard and outboard motors, etc), RVs/campers, tractors/lawn equipment.

NON-ESSENTIAL FUNCTIONS

• Detail oriented person preferred.
• Must have a High School Diploma or equivalent.
• Must have a valid drivers license.

This is an OPPORTUNITY to secure an EXCELLENT and REWARDING CAREER with a very busy, REPUTABLE, FAMILY OWNED establishment.

Closed Sundays and Mondays! Family-friendly work hours.

From $15-25 per hour DEPENDING ON PROVEN ABILITY AND TALENT with potential commissions

Benefits with all Full Time Employment positions. 50% medical contribution after 90 days, 100% contribution towards 401k retirement after one year. Paid Time Off.

Free on-line & factor training to advance your skillset!

Job Type: Full-time

The Sales Associate will assist customers by sharing their expertise on parts, accessories, apparel and riding gear associated with our brands. We carry an extensive selection of branded apparel, accessories, and parts - sold both in store and online.

Job Description:

• Drive sales of technical and casual powersports and marine apparel and riding gear to in-store customers, phone-in customers, media customers, internet customers and internal departments
• Educate customers on and sell gear and apparel related to motorcycles, ATVs, UTVs, scooters, fishing boats, pontoon boats
• Inventory management including ordering, receiving, and cycle counts
• Create, maintain, restock, and organize displays in showrooms
• Follow up with customers on special order items and status
• May include sales at outside events
• Participate in training, seminars, and staff meetings
• Dominate Social Media and stay highly engaged to drive traffic
• Dominate Chat Rooms and stay highly engaged to drive traffic
• Maintain a minimum of 500 current and updated items on Ebay at all times to create a presence
• Maintain a minimum of 25 current and updated items on Craig’s List at all times to create a presence
• Other duties as required

Candidate Requirements:

• Retail experience required
• Dealership experience a plus
• Lightspeed EVO experience a plus
• Enthusiastic person who can effectively multi-task while working independently
• Great communication skills and able to provide excellent customer service in person as well as by phone and email
• Strong attention to detail for showroom displays
• Ability to take initiative, self-motivate, upbeat personality, and interact with a wide range of people and personalities

Job Type: Full-time

Ride North is looking for a Service manager to join our team. This person should have prior experience in warranty, scheduling, and personnel management in a dealership setting. Direct Boat, RV, Powersports, or Tractor experience is a major plus. Successful candidate will possess great organizational skills, be a great self-starter, have a mechanical aptitude, be able to work with computers. This job will require great personal and communications skills in dealing with our customers and staff members. We need someone who should like being in control, want to get involved in all processes and not afraid to put their detective skills to the test.

What qualifications you must have:

• Service Department Management experience
• Team Management and Decision making skills
• Highly Computer Literate with experience in mainstream office software products
• Excellent Customer service and Solid Communication Skills

What you will do:

• Driving the company culture through his/her actions, which include the workforce planning, hiring, training, counseling, developing of shop managers, service advisors & automotive technicians while retaining employees to ensure the district financial obligations are achieved
• Develop Shop Managers & Service Advisors to become culture enhancement leaders who produce a consistent 5-star customer experience
• Ensure the smooth and profitable operation of the Service department.
• Ensure an adequate number of trained technicians and counter staff are on duty during hours of operation.
• Maintaining and arranging training, direction and scheduling for all department staff.
• Responsible for hiring, training, and developing of all shop leadership and minimizing turnover
• Train, develop and lead Shop Managers and Service Advisors on shop operations, sales, product knowledge, and service techniques
• Train, monitor, and ensure company safety and security standards are enforced to provide a work-safe environment
• Directing the proper use, security, care and maintenance of all dealership service equipment.
• Ensure that all customers are greeted, assisted, and provided the opportunity to receive the maximum and most complete work performed on their equipment.
• Direct, Assist, and Motivate department personnel to achieve maximum productivity, efficiency and profitability.
• Manage staffing, billing, and payroll closely in order to meet agreed upon 45% payroll budget.
• Abide and enforce all dealership policies pertaining to the department.
• Maintain a positive working relationship with all department heads.
• It is expected that approximately 80% of your time is spent in shops with the assigned Shop Manager & shop team to maximize results

Job Type: 40-45 hours

Reports to: District General Manager

License/Certifications:

Driver’s License (Mandatory)

Job Type: Full-time

The Sales Associate will assist customers by sharing their expertise on parts, accessories, apparel and riding gear associated with our brands. We carry an extensive selection of branded apparel, accessories, and parts - sold both in store and online.

Job Description:

• Drive sales of technical and casual powersports and marine apparel and riding gear to in-store customers, phone-in customers, media customers, internet customers and internal departments
• Educate customers on and sell gear and apparel related to motorcycles, ATVs, UTVs, scooters, fishing boats, pontoon boats
• Inventory management including ordering, receiving, and cycle counts
• Create, maintain, restock, and organize displays in showrooms
• Follow up with customers on special order items and status
• May include sales at outside events
• Participate in training, seminars, and staff meetings
• Dominate Social Media and stay highly engaged to drive traffic
• Dominate Chat Rooms and stay highly engaged to drive traffic
• Maintain a minimum of 500 current and updated items on Ebay at all times to create a presence
• Maintain a minimum of 25 current and updated items on Craig’s List at all times to create a presence
• Other duties as required

Candidate Requirements:

• Retail experience required
• Dealership experience a plus
• Lightspeed EVO experience a plus
• Enthusiastic person who can effectively multi-task while working independently
• Great communication skills and able to provide excellent customer service in person as well as by phone and email
• Strong attention to detail for showroom displays
• Ability to take initiative, self-motivate, upbeat personality, and interact with a wide range of people and personalities

Job Type: Full-time

Ride North succeeds because we value the people and processes in place. The Parts Inventory Specialist is a combination of many different skills. Selling, ordering, organizing and keeping inventory being the key factors of the position.Having great customer service skills both in person and over the phone create the atmosphere that brings in our customers. With attention to detail, good listening skills, each customer will be able to communicate their needs, while you proceed to fill their orders, upsell additional parts, accessories, apparel, and riding gear that they may need or didn’t know they needed.

What you will do:

• Drive sales of technical and casual powersports and marine apparel and riding gear to in-store customers, phone-in customers, media customers, internet customers and internal departments
• Educate customers on and sell gear and apparel related to motorcycles, ATVs, UTVs, scooters, fishing boats, pontoon boats
• Inventory management including ordering, receiving, and cycle counts
• Create, maintain, restock, and organize displays in showrooms
• Follow up with customers on special order items and status
• May include sales at outside events
• Participate in training, seminars, and staff meetings
• Dominate Social Media and stay highly engaged to drive traffic
• Dominate Chat Rooms and stay highly engaged to drive traffic
• Maintain current and updated items on Ebay at all times to create a presence
• Maintain returns/exchanges of parts inventory
• Order, count, and verify inventory of parts, accessories, apparel, and gear for customer orders, special orders, and service orders
• Additional duties may be assigned

What your Qualification you must have:

• Highly Computer Literate with experience in mainstream office software products
• Highly Organized with a predisposition towards systematic processes without deviation
• Prefer cash handling experience.
• Excellent customer service and solid communication skills.
• Ability to learn new information quickly and juggle multiple tasks simultaneously.

Job Type: 35-40 hours

Reports to:

Parts manager

License/Certifications:

Driver’s License (Mandatory)

Job Type: Full-time

Ride North is looking for a Title Clerk to join our administrative team! The right candidate for this position will be a highly organized, detail oriented and confident team player who is able to produce accurate work and is motivated by achieving team goals. If this sounds like you, apply now to start your new career with a fast growing outdoor recreation company.

What qualifications you must have:

• Computer literacy.
• Cash handling experience.
• Excellent customer service and solid communication skills.
• High school diploma or equivalent.

What you will do:

• Prepares and process title work within time allotted.
• Reconciles the used title inventory
• Obtaining proper documents for used products including titles, lien release, OSI, emissions, etc.
• Prepares deals for finalizing and ensures all notes are complete, timely, and detailed
• Petty cash reconciliation
• Maintaining general upkeep of the office including filing deal jackets and miscellaneous paperwork.
• Filling out credit applications and preparing copies for funding.
• Complete and submit Product Sales Registrations for all protection products sold
• Greet customers and offer assistance to improve the overall customer experience
• Any other specific duties deemed necessary for the overall organization and success of the sales and finance departments

Benefits:

• Medical, Dental and Vision Insurance after 90 days (Employer 50% contribution toward medical)
• Simple IRA & matching up to 3% after 1 year
• Employee discount
• Paid time off

Ride North is looking for a Service manager to join our team. This person should have prior experience in warranty, scheduling, and personnel management in a dealership setting. Direct Boat, RV, Powersports, or Tractor experience is a major plus. Successful candidate will possess great organizational skills, be a great self-starter, have a mechanical aptitude, be able to work with computers. This job will require great personal and communications skills in dealing with our customers and staff members. We need someone who should like being in control, want to get involved in all processes and not afraid to put their detective skills to the test.

What qualifications you must have:

• Service Department Management experience
• Team Management and Decision making skills
• Highly Computer Literate with experience in mainstream office software products
• Excellent Customer service and Solid Communication Skills

What you will do:

• Driving the company culture through his/her actions, which include the workforce planning, hiring, training, counseling, developing of shop managers, service advisors & automotive technicians while retaining employees to ensure the district financial obligations are achieved
• Develop Shop Managers & Service Advisors to become culture enhancement leaders who produce a consistent 5-star customer experience
• Ensure the smooth and profitable operation of the Service department.
• Ensure an adequate number of trained technicians and counter staff are on duty during hours of operation.
• Maintaining and arranging training, direction and scheduling for all department staff.
• Responsible for hiring, training, and developing of all shop leadership and minimizing turnover
• Train, develop and lead Shop Managers and Service Advisors on shop operations, sales, product knowledge, and service techniques
• Train, monitor, and ensure company safety and security standards are enforced to provide a work-safe environment
• Directing the proper use, security, care and maintenance of all dealership service equipment.
• Ensure that all customers are greeted, assisted, and provided the opportunity to receive the maximum and most complete work performed on their equipment.
• Direct, Assist, and Motivate department personnel to achieve maximum productivity, efficiency and profitability.
• Manage staffing, billing, and payroll closely in order to meet agreed upon 45% payroll budget.
• Abide and enforce all dealership policies pertaining to the department.
• Maintain a positive working relationship with all department heads.
• It is expected that approximately 80% of your time is spent in shops with the assigned Shop Manager & shop team to maximize results

Job Type: 40-45 hours

Reports to: District General Manager

License/Certifications:

Driver’s License (Mandatory)

UP Kubota Is looking for an experienced salesman to add to our team. Must be a knowledgeable, organized, and detail-oriented candidate that takes pride in good customer service and builds relationships with customers and the team. The Sales Representative has the primary responsibilities of sales, CRM data entry, titling responsibilities, and cashier duties.

Requirements:

• Prior experience in sales in a dealership setting
• High level of customer service experience (must be a people person)
• The ability to multitask and stay organized during peak foot traffic
• Experience with tractors, lawn mowers, outdoor power equipment, or powersports equipment (experience with all of the above is a plus)
• Knowledge of CRM software and how it works
• Experience with Victory Solutions, Salesforce, Pipedrive, Zoho, or similar CRMs a plus
• Experience with point of sale and inventory software (Experience with Lightspeed a plus)
• Experience with trailer title work a plus
• Experience in a Kubota or other AG dealership setting a plus

Qualifications:

• Kubota brand equipment experience required
• Must be willing to work a normal 40 hours per week, and longer hours as required to meet customer demands.
• Able to lift and handle heavy loads up to 70 lbs., and work indoors and outdoors in all weather conditions.
• Outstanding customer service skills.
• Must be able to multi-task.
• Knowledge of lawn and garden equipment & tractors/excavators
• Very Computer literate, proficient at typing.
• Must be able to read, write, and speak English
• Must be able to pass drug test and background check
• Must be able to provide Motor Vehicle Record at time of job offer (current within 15 days)

Reports to: Sales manager

Required License/Certifications: Driver's License

Job Type: Full-time